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Privacy Policy

1. Introduction

At AvisPlus ("we," "our," or "Company"), we are committed to protecting your privacy and the security of your data. This Privacy Policy outlines how we collect, use, store, and process personal information provided by users of our app, AvisPlus Product Options ("App"), and related services. By using the App, you agree to the practices described in this Privacy Policy.

This policy adheres to global privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • The EU’s General Data Protection Regulation (GDPR)
  • California’s Consumer Privacy Act (CCPA)
  • Brazil’s General Data Protection Law (LGPD)

2. Scope

This Privacy Policy applies to the AvisPlus Product Options app and related services, as well as any communications you receive from us. It does not cover third-party applications, websites, or services accessed through links from our App.

3. Data We Collect

We collect the following types of information to provide and improve our services:

a. Information You Provide

  • Store Details: When you install our app, we collect information such as your Shopify store name, URL, and contact email to connect and tailor the app to your store.
  • App Configurations: Settings, preferences, and customizations you create using our app, such as product options, pricing rules, and design preferences.

b. Usage Data

We automatically collect information about how you use our app, including:

  • Technical Information: Your IP address, browser type, device type, and operating system.
  • Activity Logs: Data about actions taken in the app, such as changes to settings, updates to product options, and usage frequency.

This information helps us optimize app functionality, improve user experience, and diagnose technical issues

c. Customer Data from Your Store

When your customers interact with product options on your store, we process this data to enable the app's features and functionality. This includes:

  • Option Selections: Choices customers make (e.g., size, color, materials) for products.
  • Custom Inputs: Data or text entered by customers in input fields (e.g., gift messages, engraving details).
  • Uploaded Files: Files submitted by customers through customizable fields, such as images or documents. These files are processed securely and in compliance with Shopify's Data Processing Agreement.
  • Order-Related Data: Product option data and customer data linked to specific orders to ensure fulfillment and accurate record-keeping.

This data is processed solely to enable the app's functionality and remains under your control as the store owner.

d. Support and Communication Data

When you contact our support team, we may collect:

  • Chat logs, emails, or support tickets.
  • Diagnostic data, including screenshots or shared store configurations (with your consent).

4. How We Use Your Data

We process your data for the following purposes:

  • To Provide Services: Operate the App and fulfill your requests.
  • To Enhance Functionality: Optimize the user experience by analyzing usage patterns and app performance.
  • For Analytics: Deliver insights into your store’s performance and demonstrate how our App helps your business grow.
  • To Communicate: Send service updates, newsletters, and support responses.
  • To Maintain Security: Detect and prevent fraudulent or unauthorized activities.
  • To Ensure Compliance: Fulfill our legal and regulatory obligations.

5. Legal Basis for Processing

We collect and process your data based on:

  • Consent: When you provide your consent to collect and process specific data.
  • Legitimate Interests: To improve our App and maintain our services.
  • Contractual Obligations: To deliver the services specified in our agreements with you.

6. Data Sharing

We may share your data with:

  • Service Providers: Third parties who help us deliver, maintain, and improve our services (e.g., hosting providers, analytics tools).
  • Compliance Authorities: If required by law, we may disclose data to comply with legal obligations or respond to lawful requests.

7. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. Upon request, we can delete your data in accordance with applicable laws.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we process about you.
  • Rectification: Correct inaccuracies in your personal data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Restrict the processing of your personal data under certain conditions.
  • Portability: Obtain a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: Revoke previously provided consent at any time.

9. Security

We employ technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. While we strive for robust security, no method of data transmission or storage is completely secure, and we cannot guarantee absolute protection.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your data.

11. Children’s Privacy

Our app is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to delete it.

12. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date. Your continued use of our app after changes are made constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

AvisPlus Team

Email: help@avisplus.io

By using the AvisPlus Product Options app, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.

Address: 51 Quan Nhan Street, Ha Noi City, Viet Nam, Ha Noi, 100000, VN

Last Updated: 14/02/2025